http://technosailor.com/2006/11/14/misadventures-in-customer-service-directv/ Web Technology and Real Life Merge Thu, 18 Mar 2010 02:16:34 +0000 hourly 1 http://wordpress.org/?v=3.0-alpha http://technosailor.com/2006/11/14/misadventures-in-customer-service-directv/comment-page-2/#comment-132501 Controlling My Brand Wed, 17 Oct 2007 17:20:57 +0000 http://www.technosailor.com/misadventures-in-customer-service-directv/#comment-132501 [...] in the context of this time this blog has existed, have lost value in their brands as well - DirecTV, Comcast, The Hampton [...] [...] in the context of this time this blog has existed, have lost value in their brands as well – DirecTV, Comcast, The Hampton [...]

]]> http://technosailor.com/2006/11/14/misadventures-in-customer-service-directv/comment-page-2/#comment-230407 Elaine Fri, 06 Jul 2007 19:01:51 +0000 http://www.technosailor.com/misadventures-in-customer-service-directv/#comment-230407 It is amazing that you sign a years contract with a company and then you get faulty equipment, poor service and it is allowed. I imagine that there will be a class action suit sometime in the future for this type of "legal stealing." Then when you are fed up and decide that since you have "nothing" and make the decision to let it go, you are charged an enourmous amoount for "breaking the contract." However, it is o.k. for them to break the contract. I also find it interesting that you rent a piece of equipment but if it no longer works you must purchase a replacement. Probably this needs to be brought to some type of legal action. As noted above from a "customer service rep" who states we can all go to COMCAST and not get as many channels, it should be noted that with COMCAST if the channels WORKED then you would be getting MORE channels than you do with a system that fails and gets no channels. Also note that this tyoe of attitude is exactly what the customer is upset about. You don't like it too bad, go somewhere else. Intead of "your not happy, lets see how we can fix that." I have found a multitude of links where people are unhappy with the supposed rental/buy behavior and the providing a service that is not followed through with. Possibly all of these customers should form together and discuss a possible class action suit? It is amazing that you sign a years contract with a company and then you get faulty equipment, poor service and it is allowed. I imagine that there will be a class action suit sometime in the future for this type of “legal stealing.” Then when you are fed up and decide that since you have “nothing” and make the decision to let it go, you are charged an enourmous amoount for “breaking the contract.” However, it is o.k. for them to break the contract. I also find it interesting that you rent a piece of equipment but if it no longer works you must purchase a replacement. Probably this needs to be brought to some type of legal action. As noted above from a “customer service rep” who states we can all go to COMCAST and not get as many channels, it should be noted that with COMCAST if the channels WORKED then you would be getting MORE channels than you do with a system that fails and gets no channels. Also note that this tyoe of attitude is exactly what the customer is upset about. You don’t like it too bad, go somewhere else. Intead of “your not happy, lets see how we can fix that.” I have found a multitude of links where people are unhappy with the supposed rental/buy behavior and the providing a service that is not followed through with. Possibly all of these customers should form together and discuss a possible class action suit?

]]> http://technosailor.com/2006/11/14/misadventures-in-customer-service-directv/comment-page-2/#comment-236664 Elaine Fri, 06 Jul 2007 19:01:51 +0000 http://www.technosailor.com/misadventures-in-customer-service-directv/#comment-236664 It is amazing that you sign a years contract with a company and then you get faulty equipment, poor service and it is allowed. I imagine that there will be a class action suit sometime in the future for this type of "legal stealing." Then when you are fed up and decide that since you have "nothing" and make the decision to let it go, you are charged an enourmous amoount for "breaking the contract." However, it is o.k. for them to break the contract. I also find it interesting that you rent a piece of equipment but if it no longer works you must purchase a replacement. Probably this needs to be brought to some type of legal action. As noted above from a "customer service rep" who states we can all go to COMCAST and not get as many channels, it should be noted that with COMCAST if the channels WORKED then you would be getting MORE channels than you do with a system that fails and gets no channels. Also note that this tyoe of attitude is exactly what the customer is upset about. You don't like it too bad, go somewhere else. Intead of "your not happy, lets see how we can fix that." I have found a multitude of links where people are unhappy with the supposed rental/buy behavior and the providing a service that is not followed through with. Possibly all of these customers should form together and discuss a possible class action suit? It is amazing that you sign a years contract with a company and then you get faulty equipment, poor service and it is allowed. I imagine that there will be a class action suit sometime in the future for this type of “legal stealing.” Then when you are fed up and decide that since you have “nothing” and make the decision to let it go, you are charged an enourmous amoount for “breaking the contract.” However, it is o.k. for them to break the contract. I also find it interesting that you rent a piece of equipment but if it no longer works you must purchase a replacement. Probably this needs to be brought to some type of legal action. As noted above from a “customer service rep” who states we can all go to COMCAST and not get as many channels, it should be noted that with COMCAST if the channels WORKED then you would be getting MORE channels than you do with a system that fails and gets no channels. Also note that this tyoe of attitude is exactly what the customer is upset about. You don’t like it too bad, go somewhere else. Intead of “your not happy, lets see how we can fix that.” I have found a multitude of links where people are unhappy with the supposed rental/buy behavior and the providing a service that is not followed through with. Possibly all of these customers should form together and discuss a possible class action suit?

]]> http://technosailor.com/2006/11/14/misadventures-in-customer-service-directv/comment-page-2/#comment-239768 Elaine Fri, 06 Jul 2007 19:01:51 +0000 http://www.technosailor.com/misadventures-in-customer-service-directv/#comment-239768 It is amazing that you sign a years contract with a company and then you get faulty equipment, poor service and it is allowed. I imagine that there will be a class action suit sometime in the future for this type of "legal stealing." Then when you are fed up and decide that since you have "nothing" and make the decision to let it go, you are charged an enourmous amoount for "breaking the contract." However, it is o.k. for them to break the contract. I also find it interesting that you rent a piece of equipment but if it no longer works you must purchase a replacement. Probably this needs to be brought to some type of legal action. As noted above from a "customer service rep" who states we can all go to COMCAST and not get as many channels, it should be noted that with COMCAST if the channels WORKED then you would be getting MORE channels than you do with a system that fails and gets no channels. Also note that this tyoe of attitude is exactly what the customer is upset about. You don't like it too bad, go somewhere else. Intead of "your not happy, lets see how we can fix that." I have found a multitude of links where people are unhappy with the supposed rental/buy behavior and the providing a service that is not followed through with. Possibly all of these customers should form together and discuss a possible class action suit? It is amazing that you sign a years contract with a company and then you get faulty equipment, poor service and it is allowed. I imagine that there will be a class action suit sometime in the future for this type of “legal stealing.” Then when you are fed up and decide that since you have “nothing” and make the decision to let it go, you are charged an enourmous amoount for “breaking the contract.” However, it is o.k. for them to break the contract. I also find it interesting that you rent a piece of equipment but if it no longer works you must purchase a replacement. Probably this needs to be brought to some type of legal action. As noted above from a “customer service rep” who states we can all go to COMCAST and not get as many channels, it should be noted that with COMCAST if the channels WORKED then you would be getting MORE channels than you do with a system that fails and gets no channels. Also note that this tyoe of attitude is exactly what the customer is upset about. You don’t like it too bad, go somewhere else. Intead of “your not happy, lets see how we can fix that.” I have found a multitude of links where people are unhappy with the supposed rental/buy behavior and the providing a service that is not followed through with. Possibly all of these customers should form together and discuss a possible class action suit?

]]> http://technosailor.com/2006/11/14/misadventures-in-customer-service-directv/comment-page-2/#comment-231613 Elaine Fri, 06 Jul 2007 19:01:51 +0000 http://www.technosailor.com/misadventures-in-customer-service-directv/#comment-231613 It is amazing that you sign a years contract with a company and then you get faulty equipment, poor service and it is allowed. I imagine that there will be a class action suit sometime in the future for this type of "legal stealing." Then when you are fed up and decide that since you have "nothing" and make the decision to let it go, you are charged an enourmous amoount for "breaking the contract." However, it is o.k. for them to break the contract. I also find it interesting that you rent a piece of equipment but if it no longer works you must purchase a replacement. Probably this needs to be brought to some type of legal action. As noted above from a "customer service rep" who states we can all go to COMCAST and not get as many channels, it should be noted that with COMCAST if the channels WORKED then you would be getting MORE channels than you do with a system that fails and gets no channels. Also note that this tyoe of attitude is exactly what the customer is upset about. You don't like it too bad, go somewhere else. Intead of "your not happy, lets see how we can fix that." I have found a multitude of links where people are unhappy with the supposed rental/buy behavior and the providing a service that is not followed through with. Possibly all of these customers should form together and discuss a possible class action suit? It is amazing that you sign a years contract with a company and then you get faulty equipment, poor service and it is allowed. I imagine that there will be a class action suit sometime in the future for this type of “legal stealing.” Then when you are fed up and decide that since you have “nothing” and make the decision to let it go, you are charged an enourmous amoount for “breaking the contract.” However, it is o.k. for them to break the contract. I also find it interesting that you rent a piece of equipment but if it no longer works you must purchase a replacement. Probably this needs to be brought to some type of legal action. As noted above from a “customer service rep” who states we can all go to COMCAST and not get as many channels, it should be noted that with COMCAST if the channels WORKED then you would be getting MORE channels than you do with a system that fails and gets no channels. Also note that this tyoe of attitude is exactly what the customer is upset about. You don’t like it too bad, go somewhere else. Intead of “your not happy, lets see how we can fix that.” I have found a multitude of links where people are unhappy with the supposed rental/buy behavior and the providing a service that is not followed through with. Possibly all of these customers should form together and discuss a possible class action suit?

]]> http://technosailor.com/2006/11/14/misadventures-in-customer-service-directv/comment-page-2/#comment-107347 Elaine Fri, 06 Jul 2007 18:01:51 +0000 http://www.technosailor.com/misadventures-in-customer-service-directv/#comment-107347 It is amazing that you sign a years contract with a company and then you get faulty equipment, poor service and it is allowed. I imagine that there will be a class action suit sometime in the future for this type of "legal stealing." Then when you are fed up and decide that since you have "nothing" and make the decision to let it go, you are charged an enourmous amoount for "breaking the contract." However, it is o.k. for them to break the contract. I also find it interesting that you rent a piece of equipment but if it no longer works you must purchase a replacement. Probably this needs to be brought to some type of legal action. As noted above from a "customer service rep" who states we can all go to COMCAST and not get as many channels, it should be noted that with COMCAST if the channels WORKED then you would be getting MORE channels than you do with a system that fails and gets no channels. Also note that this tyoe of attitude is exactly what the customer is upset about. You don't like it too bad, go somewhere else. Intead of "your not happy, lets see how we can fix that." I have found a multitude of links where people are unhappy with the supposed rental/buy behavior and the providing a service that is not followed through with. Possibly all of these customers should form together and discuss a possible class action suit? It is amazing that you sign a years contract with a company and then you get faulty equipment, poor service and it is allowed. I imagine that there will be a class action suit sometime in the future for this type of “legal stealing.” Then when you are fed up and decide that since you have “nothing” and make the decision to let it go, you are charged an enourmous amoount for “breaking the contract.” However, it is o.k. for them to break the contract. I also find it interesting that you rent a piece of equipment but if it no longer works you must purchase a replacement. Probably this needs to be brought to some type of legal action. As noted above from a “customer service rep” who states we can all go to COMCAST and not get as many channels, it should be noted that with COMCAST if the channels WORKED then you would be getting MORE channels than you do with a system that fails and gets no channels. Also note that this tyoe of attitude is exactly what the customer is upset about. You don’t like it too bad, go somewhere else. Intead of “your not happy, lets see how we can fix that.” I have found a multitude of links where people are unhappy with the supposed rental/buy behavior and the providing a service that is not followed through with. Possibly all of these customers should form together and discuss a possible class action suit?

]]> http://technosailor.com/2006/11/14/misadventures-in-customer-service-directv/comment-page-2/#comment-230406 Andreas Economos Fri, 06 Jul 2007 17:37:40 +0000 http://www.technosailor.com/misadventures-in-customer-service-directv/#comment-230406 I just got of the phone with Direct TV .After years of been a customer of theirs only because they have the international programming that I like I finally said NO MORE ABUSE!! NO MORE OF DEALING WITH SOMEBODY IN THE PHILIPINNES for customer service. I am going back to the TV antenna till I can get the Verizon Fios TV installed (in 10 days) the same goes for Dish Network. No difference except that with them you are dealing with somebody in India for customer service. Shame to both of them!!!! <br>When a customer calls in to customer service the customers seeks a solution and the worst thing is when the person at the other end (that can barely speak English) treats you like somebody stupid. Just imagine this I called because I was getting no signal and after we reset the box the representative said …….I changed everything so now you will receive a stronger signal……… What a lie!!! I think that it is a matter of time that they will have to do something or they will loose a very large portion of their customers.<br>Personally me? I will never ever go back to them. They lost me forever. I just got of the phone with Direct TV .After years of been a customer of theirs only because they have the international programming that I like I finally said NO MORE ABUSE!! NO MORE OF DEALING WITH SOMEBODY IN THE PHILIPINNES for customer service. I am going back to the TV antenna till I can get the Verizon Fios TV installed (in 10 days) the same goes for Dish Network. No difference except that with them you are dealing with somebody in India for customer service. Shame to both of them!!!!
When a customer calls in to customer service the customers seeks a solution and the worst thing is when the person at the other end (that can barely speak English) treats you like somebody stupid. Just imagine this I called because I was getting no signal and after we reset the box the representative said …….I changed everything so now you will receive a stronger signal……… What a lie!!! I think that it is a matter of time that they will have to do something or they will loose a very large portion of their customers.
Personally me? I will never ever go back to them. They lost me forever.

]]> http://technosailor.com/2006/11/14/misadventures-in-customer-service-directv/comment-page-2/#comment-236663 Andreas Economos Fri, 06 Jul 2007 17:37:40 +0000 http://www.technosailor.com/misadventures-in-customer-service-directv/#comment-236663 I just got of the phone with Direct TV .After years of been a customer of theirs only because they have the international programming that I like I finally said NO MORE ABUSE!! NO MORE OF DEALING WITH SOMEBODY IN THE PHILIPINNES for customer service. I am going back to the TV antenna till I can get the Verizon Fios TV installed (in 10 days) the same goes for Dish Network. No difference except that with them you are dealing with somebody in India for customer service. Shame to both of them!!!! <br>When a customer calls in to customer service the customers seeks a solution and the worst thing is when the person at the other end (that can barely speak English) treats you like somebody stupid. Just imagine this I called because I was getting no signal and after we reset the box the representative said …….I changed everything so now you will receive a stronger signal……… What a lie!!! I think that it is a matter of time that they will have to do something or they will loose a very large portion of their customers.<br>Personally me? I will never ever go back to them. They lost me forever. I just got of the phone with Direct TV .After years of been a customer of theirs only because they have the international programming that I like I finally said NO MORE ABUSE!! NO MORE OF DEALING WITH SOMEBODY IN THE PHILIPINNES for customer service. I am going back to the TV antenna till I can get the Verizon Fios TV installed (in 10 days) the same goes for Dish Network. No difference except that with them you are dealing with somebody in India for customer service. Shame to both of them!!!!
When a customer calls in to customer service the customers seeks a solution and the worst thing is when the person at the other end (that can barely speak English) treats you like somebody stupid. Just imagine this I called because I was getting no signal and after we reset the box the representative said …….I changed everything so now you will receive a stronger signal……… What a lie!!! I think that it is a matter of time that they will have to do something or they will loose a very large portion of their customers.
Personally me? I will never ever go back to them. They lost me forever.

]]> http://technosailor.com/2006/11/14/misadventures-in-customer-service-directv/comment-page-2/#comment-239767 Andreas Economos Fri, 06 Jul 2007 17:37:40 +0000 http://www.technosailor.com/misadventures-in-customer-service-directv/#comment-239767 I just got of the phone with Direct TV .After years of been a customer of theirs only because they have the international programming that I like I finally said NO MORE ABUSE!! NO MORE OF DEALING WITH SOMEBODY IN THE PHILIPINNES for customer service. I am going back to the TV antenna till I can get the Verizon Fios TV installed (in 10 days) the same goes for Dish Network. No difference except that with them you are dealing with somebody in India for customer service. Shame to both of them!!!! <br>When a customer calls in to customer service the customers seeks a solution and the worst thing is when the person at the other end (that can barely speak English) treats you like somebody stupid. Just imagine this I called because I was getting no signal and after we reset the box the representative said …….I changed everything so now you will receive a stronger signal……… What a lie!!! I think that it is a matter of time that they will have to do something or they will loose a very large portion of their customers.<br>Personally me? I will never ever go back to them. They lost me forever. I just got of the phone with Direct TV .After years of been a customer of theirs only because they have the international programming that I like I finally said NO MORE ABUSE!! NO MORE OF DEALING WITH SOMEBODY IN THE PHILIPINNES for customer service. I am going back to the TV antenna till I can get the Verizon Fios TV installed (in 10 days) the same goes for Dish Network. No difference except that with them you are dealing with somebody in India for customer service. Shame to both of them!!!!
When a customer calls in to customer service the customers seeks a solution and the worst thing is when the person at the other end (that can barely speak English) treats you like somebody stupid. Just imagine this I called because I was getting no signal and after we reset the box the representative said …….I changed everything so now you will receive a stronger signal……… What a lie!!! I think that it is a matter of time that they will have to do something or they will loose a very large portion of their customers.
Personally me? I will never ever go back to them. They lost me forever.

]]> http://technosailor.com/2006/11/14/misadventures-in-customer-service-directv/comment-page-2/#comment-231612 Andreas Economos Fri, 06 Jul 2007 17:37:40 +0000 http://www.technosailor.com/misadventures-in-customer-service-directv/#comment-231612 I just got of the phone with Direct TV .After years of been a customer of theirs only because they have the international programming that I like I finally said NO MORE ABUSE!! NO MORE OF DEALING WITH SOMEBODY IN THE PHILIPINNES for customer service. I am going back to the TV antenna till I can get the Verizon Fios TV installed (in 10 days) the same goes for Dish Network. No difference except that with them you are dealing with somebody in India for customer service. Shame to both of them!!!! <br>When a customer calls in to customer service the customers seeks a solution and the worst thing is when the person at the other end (that can barely speak English) treats you like somebody stupid. Just imagine this I called because I was getting no signal and after we reset the box the representative said …….I changed everything so now you will receive a stronger signal……… What a lie!!! I think that it is a matter of time that they will have to do something or they will loose a very large portion of their customers.<br>Personally me? I will never ever go back to them. They lost me forever. I just got of the phone with Direct TV .After years of been a customer of theirs only because they have the international programming that I like I finally said NO MORE ABUSE!! NO MORE OF DEALING WITH SOMEBODY IN THE PHILIPINNES for customer service. I am going back to the TV antenna till I can get the Verizon Fios TV installed (in 10 days) the same goes for Dish Network. No difference except that with them you are dealing with somebody in India for customer service. Shame to both of them!!!!
When a customer calls in to customer service the customers seeks a solution and the worst thing is when the person at the other end (that can barely speak English) treats you like somebody stupid. Just imagine this I called because I was getting no signal and after we reset the box the representative said …….I changed everything so now you will receive a stronger signal……… What a lie!!! I think that it is a matter of time that they will have to do something or they will loose a very large portion of their customers.
Personally me? I will never ever go back to them. They lost me forever.

]]>