Comments on: HP Gives Consumer the Middle Finger http://technosailor.com/2007/02/26/hp-gives-consumer-the-middle-finger/ Web Technology and Real Life Merge Thu, 18 Mar 2010 02:16:34 +0000 hourly 1 http://wordpress.org/?v=3.0-alpha By: Aaron Brazell http://technosailor.com/2007/02/26/hp-gives-consumer-the-middle-finger/comment-page-2/#comment-64578 Aaron Brazell Tue, 27 Feb 2007 01:06:55 +0000 http://technosailor.com/hp-gives-consumer-the-middle-finger/#comment-64578 Comments closed. The Digg style personal attack can happen on Digg. Not here. Not in my house. Comments closed. The Digg style personal attack can happen on Digg. Not here. Not in my house.

]]> By: Bill http://technosailor.com/2007/02/26/hp-gives-consumer-the-middle-finger/comment-page-2/#comment-64579 Bill Tue, 27 Feb 2007 01:06:25 +0000 http://technosailor.com/hp-gives-consumer-the-middle-finger/#comment-64579 Is Aaron really Thomas? <em>Aaron says: No, I'm not. I've plainly said I'm a Mac man.</em> Is Aaron really Thomas?

Aaron says: No, I’m not. I’ve plainly said I’m a Mac man.

]]> By: Jordan Lund http://technosailor.com/2007/02/26/hp-gives-consumer-the-middle-finger/comment-page-2/#comment-64576 Jordan Lund Tue, 27 Feb 2007 00:59:08 +0000 http://technosailor.com/hp-gives-consumer-the-middle-finger/#comment-64576 I think there are some fairly large pieces missing from the story. Was the laptop in question a stock model or was it heavily customized? If it were stock then there's no reason for a huge delay (not that I consider 10 days 'huge' when you're talking about a custom build.) If, OTOH, he wanted a whole bunch of custom hardware and software then it's going to take time regardless of who he purchased the laptop through. I think there are some fairly large pieces missing from the story. Was the laptop in question a stock model or was it heavily customized? If it were stock then there’s no reason for a huge delay (not that I consider 10 days ‘huge’ when you’re talking about a custom build.)

If, OTOH, he wanted a whole bunch of custom hardware and software then it’s going to take time regardless of who he purchased the laptop through.

]]> By: Aaron Brazell http://technosailor.com/2007/02/26/hp-gives-consumer-the-middle-finger/comment-page-2/#comment-64575 Aaron Brazell Tue, 27 Feb 2007 00:58:17 +0000 http://technosailor.com/hp-gives-consumer-the-middle-finger/#comment-64575 Nor would I want to, DeathBeaver. I have no aspirations to customer service which is why I'm being an ass to you right now. You seem to think the consumer OWES the CSR something. The customer owes nothing to the CSR. The fact that the customer bought something and is a customer is payment enough. On the other hand, companies that handle customers don't generally hire CSRs who "put the customer int heir place" or who "can win an argument with a customer". Show me one company that does and I'll show you a miserable failure of a company. Nor would I want to, DeathBeaver. I have no aspirations to customer service which is why I’m being an ass to you right now. You seem to think the consumer OWES the CSR something. The customer owes nothing to the CSR. The fact that the customer bought something and is a customer is payment enough. On the other hand, companies that handle customers don’t generally hire CSRs who “put the customer int heir place” or who “can win an argument with a customer”.

Show me one company that does and I’ll show you a miserable failure of a company.

]]> By: DeathBeaver http://technosailor.com/2007/02/26/hp-gives-consumer-the-middle-finger/comment-page-2/#comment-64574 DeathBeaver Tue, 27 Feb 2007 00:54:44 +0000 http://technosailor.com/hp-gives-consumer-the-middle-finger/#comment-64574 " Does it really matter how customers behave when it comes to customer service? " This, this right here is the problem. If you do not understand how just asking this question is plain wrong then you will always have a hard time with customer service people. You wouldn't last a week working customer service. ” Does it really matter how customers behave when it comes to customer service? ”

This, this right here is the problem. If you do not understand how just asking this question is plain wrong then you will always have a hard time with customer service people.

You wouldn’t last a week working customer service.

]]> By: Carol http://technosailor.com/2007/02/26/hp-gives-consumer-the-middle-finger/comment-page-2/#comment-64572 Carol Tue, 27 Feb 2007 00:43:36 +0000 http://technosailor.com/hp-gives-consumer-the-middle-finger/#comment-64572 Well duh, of course we don't know. But it would be pretty amazing that someone as demanding and prissy as Thomas behaved would suddenly turn into sweetness and light. Bottom line is that he behaved badly when he should have started out on better footing. Well duh, of course we don’t know. But it would be pretty amazing that someone as demanding and prissy as Thomas behaved would suddenly turn into sweetness and light. Bottom line is that he behaved badly when he should have started out on better footing.

]]> By: Aaron Brazell http://technosailor.com/2007/02/26/hp-gives-consumer-the-middle-finger/comment-page-2/#comment-64570 Aaron Brazell Tue, 27 Feb 2007 00:40:37 +0000 http://technosailor.com/hp-gives-consumer-the-middle-finger/#comment-64570 Carol: presumptions. We don't know. Carol: presumptions. We don’t know.

]]> By: Carol http://technosailor.com/2007/02/26/hp-gives-consumer-the-middle-finger/comment-page-2/#comment-64567 Carol Tue, 27 Feb 2007 00:36:59 +0000 http://technosailor.com/hp-gives-consumer-the-middle-finger/#comment-64567 When she suggested that Thomas call the number for the second time, she also suggested that he ask for a supervisor. I daresay he was probably as rude to the supervisor and threw yet another tantrum, so she/he was probably just as unwilling to help him as "Michelle" and "Denise" were. When you start a relationship with the words "I think it's ridiculous..." well -- what exactly do you expect will happen? Whatever happened to "Please"? I don't recall seeing "Thank you" in Thomas' emails, either. When she suggested that Thomas call the number for the second time, she also suggested that he ask for a supervisor. I daresay he was probably as rude to the supervisor and threw yet another tantrum, so she/he was probably just as unwilling to help him as “Michelle” and “Denise” were. When you start a relationship with the words “I think it’s ridiculous…” well — what exactly do you expect will happen? Whatever happened to “Please”? I don’t recall seeing “Thank you” in Thomas’ emails, either.

]]> By: Bill http://technosailor.com/2007/02/26/hp-gives-consumer-the-middle-finger/comment-page-1/#comment-64566 Bill Tue, 27 Feb 2007 00:36:12 +0000 http://technosailor.com/hp-gives-consumer-the-middle-finger/#comment-64566 Aaron: I think Denise was routing him to the shipping department. That's not unusual. He should have stayed there until he got escalated to the right person. Instead, he went back to the chat CSR, probably an outsourced script reader. Aaron: I think Denise was routing him to the shipping department. That’s not unusual. He should have stayed there until he got escalated to the right person. Instead, he went back to the chat CSR, probably an outsourced script reader.

]]> By: Aaron Brazell http://technosailor.com/2007/02/26/hp-gives-consumer-the-middle-finger/comment-page-1/#comment-64565 Aaron Brazell Tue, 27 Feb 2007 00:33:35 +0000 http://technosailor.com/hp-gives-consumer-the-middle-finger/#comment-64565 Carol: I don't see anyone yelling in that conversation. Carol: I don’t see anyone yelling in that conversation.

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