Never Trust a Chef…

Remember Sy Sperling? He was the President of Hair Club for Men who is famously quoted as saying, “I’m not just the president, I’m also a client”.

Other phrases such as, “Never trust a chef who won’t eat his own cooking”, or similarly, “Never trust a skinny chef” have come to represent the sentiment that the best vote of confidence in a product is when the owner/producer/creator also uses it.

Last night, Biz Stone, one of the founders of Twitter blasted this message out to his Twitter followers:

looking at an email receipt from iTunes for a vampire series I apparently bought””but I haven’t any vampire shows!

Fairly innocuous, I suppose. I hope the series was Buffy. Sarah Michelle Geller is HAWT. The point is, unlike many CEOs and company spokesgroupies, Biz is not promoting Twitter outright. He is not telling people the multiple virtues of Twitter, or explaining best practices of Twitter. Perhaps because Twitter doesn’t lend itself to a defined set of rules defining what it is or what it should do, but that is beside the point. Biz’s endorsement of his own product is a plain, everyday use of his own product in a non-promotional way.

Marketers need to get this. CEO’s need to understand this. PR people need to learn this. Your best sales technique is the technique that is not a technique. It’s just use. We’re watching you and how you use your product. The best time to sell is when you are at your least salesy.

Your thoughts?

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Aaron Brazell

Aaron Brazell is a Baltimore, MD-based WordPress developer, a co-founder at WP Engine, WordPress core contributor and author. He wrote the book WordPress Bible and has been publishing on the web since 2000. You can follow him on Twitter, on his personal blog and view his photography at The Aperture Filter.

One thought on “Never Trust a Chef…”

  1. I feel the same way about politicians who yap endlessly about the school systems they oversee, yet send their own children to private schools. Um…what’s wrong with that picture?

    I think if you’re not willing to eat, sleep, breathe, drink, use…whatever…your own services or product, you shouldn’t have the audacity to sell it to the rest of us.

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