Contrived Transparency

Tell your friends!

There is way too much talk about transparency going around. Seriously. I’m guilty. Apparently, 40,292 other people are also guilty.

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Transparency is one of those buzzwords people like to throw around to demonstrate that they’re savvy in the business of social media. If we have a blog, says one marketing strategist at XYZ company, we’ll be seen as transparent.

Transparency. See through. Invisible. In social media, it means that we’re open and honest. We don’t try to pull the wool over customers, or users, or readers eyes. We trust openly and want to be trusted openly.

However, this is more often than not, contrived.

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Contrived transparency indicated that this notion of being honest and open is not a culturally accepted thing in a company. It’s a strategic decision made to drive sales. It’s a devious, and by it’s very nature, non-transparent way of saying, “You’re stupid enough to believe that I’m a great person to do business with because I’m doing all the right things and sending all the right signals”.

Yep. Contrived transparency.

Guy: Maybe when we’re done here, we can go back to my place.
Girl: Sure, but you do know that I’m not going to sleep with you on the first date, right?
Guy: Oh, I wasn’t thinking that at all!

Yeah, right.

  • http://www.debontherocks.com Deb on the Rocks

    That’s exactly why I hate that word in the contemporary online context. Intentional or not, every online identity choice has layers of prompts between the communicators. If the “appearance of transparency” is the motivator of the online communication choice, how can that be characterized as anything but an opaque layer?

    Hey, that sounds obtuse and meaningless! How do I get “opaque” to be the buzzword?

  • http://chrisbrogan.com Chris Brogan…

    Besides regretting not seeing you for more than 20 seconds in the hallway (or so it felt), I think you’re on to something. In fact, I’ve been enjoying the hell out of your blog lately. Keep it up, Aaron. I’m enjoying your work here.

  • http://www.technosailor.com/the-technosailor/ Aaron Brazell

    Thanks, Chris.

  • http://brandoneley.com Brandon Eley

    Every time people do something innovative or genuine or sincere that then nets them a serious financial or social gain, it gets exploited by all the others just trying to make a buck or get their 15 minutes. Happens in every industry and walk of life.

    The funny thing is that most of the time it’s pretty “transparent” what their real intentions are.

  • http://widefoc.us Eric Elkins

    Okay, now I’m feeling embarrassed, because I actually used the word in my latest post on Examiner:

    http://www.examiner.com/x-301-Online-Communities-Examiner

    But I meant it! I don’t tell clients they need to be transparent because it gives them an advantage, I tell them they need to be up-front because then they don’t look like assholes…

  • http://occamsrazr.com Ike

    You didn’t go far enough, Aaron.

    The “tactically transparent” hurt the rest of us through guilt by association. I don’t want to see an entire profession tainted by the actions of a few using slash-and-burn techniques. It makes us all look bad. Healthy skepticism is always warranted, but those taking advantage of trust risk stunting new relationships for us before they start.

  • http://www.technosailor.com/the-technosailor/ Aaron Brazell

    Hey Eric- nice to see local press around these parts. ;)

    I think you’re article addresses transparency as it should be addressed. The problem is, as Ike, suggests more one of tactical transparency which is simply put on to achieve a purpose and real transparency which builds trust and authenticity.

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