Comments on: First Mariner Bank: A New Shining Star in Social Media PR http://technosailor.com/2009/07/10/first-mariner-bank-a-new-shining-star-in-social-media-pr/ Business and Technology with Common Sense Thu, 24 May 2012 21:21:16 +0000 hourly 1 http://wordpress.org/?v=3.4-beta4-20883 By: J.C. http://technosailor.com/2009/07/10/first-mariner-bank-a-new-shining-star-in-social-media-pr/comment-page-1/#comment-47642 J.C. Fri, 21 Aug 2009 10:48:11 +0000 http://technosailor.com/?p=7695#comment-47642 This issue makes is just another case that depicts how much things have changed. My mother took me to the bank and helped me open a savings account when I was about 8, and I would visit with my little book and make deposits of a few dollars of birthday money or odd job earnings. Recently a 20 yo was explaining that they didn't know how to balance a checkbook and thought it was totally senseless that people still used checks. Sadly I have lost business a couple times in the last year or so because I asked for a check and could not take credit card payments. This issue makes is just another case that depicts how much things have changed. My mother took me to the bank and helped me open a savings account when I was about 8, and I would visit with my little book and make deposits of a few dollars of birthday money or odd job earnings.

Recently a 20 yo was explaining that they didn’t know how to balance a checkbook and thought it was totally senseless that people still used checks. Sadly I have lost business a couple times in the last year or so because I asked for a check and could not take credit card payments.

]]> By: Mark R http://technosailor.com/2009/07/10/first-mariner-bank-a-new-shining-star-in-social-media-pr/comment-page-1/#comment-47641 Mark R Tue, 04 Aug 2009 22:28:19 +0000 http://technosailor.com/?p=7695#comment-47641 Great example of proactive customer service. But when I first read this, I couldn't help but think that you were the perfect candidate for remote deposit capture (this would allow you to simply scan in your checks to your bank, and they would post...rather than have to physically drive them to the bank). A quick glance at First Mariner Bank's website looks like they do offer this as well - might be worth looking into to avoid those annoying long drives across town! http://www.1stmarinerbank.com/Business/Cash-Management-Services/Receipts/Remote-Deposit-Capture.aspx Great example of proactive customer service. But when I first read this, I couldn’t help but think that you were the perfect candidate for remote deposit capture (this would allow you to simply scan in your checks to your bank, and they would post…rather than have to physically drive them to the bank). A quick glance at First Mariner Bank’s website looks like they do offer this as well – might be worth looking into to avoid those annoying long drives across town!
http://www.1stmarinerbank.com/Business/Cash-Management-Services/Receipts/Remote-Deposit-Capture.aspx

]]> By: Addison PSF http://technosailor.com/2009/07/10/first-mariner-bank-a-new-shining-star-in-social-media-pr/comment-page-1/#comment-47640 Addison PSF Mon, 13 Jul 2009 19:55:39 +0000 http://technosailor.com/?p=7695#comment-47640 That is great news. It's amazing, in the past you couldn't ever take a stand or make a statement to impact companies customer service department. However, with the internet and technology, the tables have turned. I am glad to hear that everything turned out positive... That is great news. It’s amazing, in the past you couldn’t ever take a stand or make a statement to impact companies customer service department. However, with the internet and technology, the tables have turned. I am glad to hear that everything turned out positive…

]]> By: Dean Procter http://technosailor.com/2009/07/10/first-mariner-bank-a-new-shining-star-in-social-media-pr/comment-page-1/#comment-47639 Dean Procter Mon, 13 Jul 2009 12:53:10 +0000 http://technosailor.com/?p=7695#comment-47639 In the digital age it all seems such a hoohaa to me - going to the bank especially to deposit a cheque. I would have thought that perhaps introducing better technology was 'doing it right'. The fault isn't with First Mariner, it is with the client who uses cheques to pay, effectively borrowing the money from you for a few extra days. Hardly cost effective. Customers and will see a big change in the real quality of their financial services in the next couple of years. Just another way to save wasting all that gas depositing cheques. Technology might even empower these smaller institutions to play on the same field as the big banks whilst keeping their down home old-fashioned good sensible service. In the digital age it all seems such a hoohaa to me – going to the bank especially to deposit a cheque.
I would have thought that perhaps introducing better technology was ‘doing it right’. The fault isn’t with First Mariner, it is with the client who uses cheques to pay, effectively borrowing the money from you for a few extra days. Hardly cost effective.
Customers and will see a big change in the real quality of their financial services in the next couple of years. Just another way to save wasting all that gas depositing cheques. Technology might even empower these smaller institutions to play on the same field as the big banks whilst keeping their down home old-fashioned good sensible service.

]]> By: Craigslist Search http://technosailor.com/2009/07/10/first-mariner-bank-a-new-shining-star-in-social-media-pr/comment-page-1/#comment-47638 Craigslist Search Sun, 12 Jul 2009 05:12:11 +0000 http://technosailor.com/?p=7695#comment-47638 It's a sad thing that big companies (from my personal experience - Bank of America) rarely track their reputation and totally suck in Customer Service. On the other hand, it's a huge opportunity for smaller businesses who can win the business by doing the right thing and showing exceptional Customer Service. A bit unrelated, but here a "classic" story on how "doing the right thing" also means winning business http://bit.ly/URrQx It’s a sad thing that big companies (from my personal experience – Bank of America) rarely track their reputation and totally suck in Customer Service.
On the other hand, it’s a huge opportunity for smaller businesses who can win the business by doing the right thing and showing exceptional Customer Service.

A bit unrelated, but here a “classic” story on how “doing the right thing” also means winning business
http://bit.ly/URrQx

]]> By: Jim "Genuine" Turner http://technosailor.com/2009/07/10/first-mariner-bank-a-new-shining-star-in-social-media-pr/comment-page-1/#comment-47637 Jim "Genuine" Turner Sat, 11 Jul 2009 02:57:48 +0000 http://technosailor.com/?p=7695#comment-47637 This should also be a lesson of what it is like to be a business owner and have situations where a little patience and a bit of counting to "10" can help. I have been there when I was a day late and a dollar short and know of exactly what you were feeling and your description hits home as well. It's the not so glamorous moments moments of being your own boss and being in charge of your own destiny. I'm sure you sit there tonight knowing that you can charge ahead on Monday not thinking about money again--that is if course until the next thing. It's fun huh? This should also be a lesson of what it is like to be a business owner and have situations where a little patience and a bit of counting to “10″ can help. I have been there when I was a day late and a dollar short and know of exactly what you were feeling and your description hits home as well. It’s the not so glamorous moments moments of being your own boss and being in charge of your own destiny. I’m sure you sit there tonight knowing that you can charge ahead on Monday not thinking about money again–that is if course until the next thing. It’s fun huh?

]]> By: Joel McLaughlin http://technosailor.com/2009/07/10/first-mariner-bank-a-new-shining-star-in-social-media-pr/comment-page-1/#comment-47636 Joel McLaughlin Fri, 10 Jul 2009 20:30:48 +0000 http://technosailor.com/?p=7695#comment-47636 Great story, I am glad to hear that they actually made an effort. One of the biggest problems I have found recently with companies is that they simply hear your complaint after they have heard your frustrations and stiff arm you. That has happened to me by a few companies including Pac Sun Clothing & Credit Inform. Pac Sun didn't put a hat in my bag that I purchased, so I had to return to the store the next day (45 minute drive) and they told me they need to look in to it before they can give me my hat. They wouldn't even count the inventory or take time out to look in to the issue. I told them they should mail the hat to me, and they refused... Then the situation with Credit Inform, they signed my wife up for credit protection at $7 per month for about a year, and we never knew about it - and they refused to credit us for stolen money... Ugh, feels good to get that off my chest. Great story, I am glad to hear that they actually made an effort. One of the biggest problems I have found recently with companies is that they simply hear your complaint after they have heard your frustrations and stiff arm you. That has happened to me by a few companies including Pac Sun Clothing & Credit Inform. Pac Sun didn’t put a hat in my bag that I purchased, so I had to return to the store the next day (45 minute drive) and they told me they need to look in to it before they can give me my hat. They wouldn’t even count the inventory or take time out to look in to the issue. I told them they should mail the hat to me, and they refused… Then the situation with Credit Inform, they signed my wife up for credit protection at $7 per month for about a year, and we never knew about it – and they refused to credit us for stolen money… Ugh, feels good to get that off my chest.

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