AT&T Employee

Can we Identify the United States as a Bad AT&T Service Area?

AT&T has upped the ante on their service level. Seems they realize they have a really bad reputation of “Fewer bars in more places” and Verizon Wireless is taking it to them with their “There’s a map for that” ads. These ads caused AT&T to sue Verizon Wireless because the ads apparently misrepresented the truth (though AT&T never denied the ads validity – the maps are comparisons between Verizon Wireless’ all-3G network and AT&T’s much more limited 3G network that complements a larger non-3G calling network). Subsequently, AT&T dropped their suit after it became clear they would not win.

So AT&T admits they have bad service back in September (video below) with “Seth the Blogger Guy” (LOLWUT?) and then sues Verizon Wireless for not being wrong (LOLHUHWUT?)

http://www.youtube.com/watch?v=u5yIVgj0VVA

Now AT&T, according to Download Squad has released a new iPhone app to let users submit reports of bad service. Presumably this QA process will help AT&T beef up their network coverage in the areas that are lacking…. like the United States (LOLWTFWUT?).

Because really, if you can’t get reliable service at AT&T Park in San Francisco, the heart of iPhone zealotry, why not just mark the whole network as unreliable?

This jockeying comes at a critical time when Apple is deciding whether to renew their exclusive relationship with AT&T or to expand to other networks like Verizon Wireless who are preparing to launch their 4G LTE network nationwide. Meanwhile, Verizon is planning at least three new Android phones in 2010 raising the spectre of a holy war among iPhone loyalists and Android fans.

As my friend Jimmy Gardner says on Twitter regarding the multi-tasking ability that is making current Android phones so much more desirable than the iPhone:

From a former iphone snob … had u a droid you could check the traffic while listening to pandora At the Same Time

I’m just saying.

* Thumbnail image by Aaron Landry

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The Apple Store isn't the Only Place Intelligent People Go to Die

Apple announces an iPhone and people stand in line for it, despite the manufacturer never having entered the phone market before.

A new line of computers is announced with some new feature never seen before in the platform, and people make a rush on the store to get their hands on the new sexiness.

Apple announces a new line of iPods and the rush to get one takes over the market with a hysteria only eclipsed by the rush to buy other Apple products.

I wrote the post, The Apple Store: Where Intelligent People Go to Die last year but since then I’ve noticed that Apple really isn’t the only company that has this effect on its customers. Google does as well, in a slightly different way.

The obsession with Google is less about consumer usage and more about press and media obsession. Whenever Google does something, it is covered ad nauseum.

Google has now released their G1 Android phone, a first for a company who, like Apple, has never been in the phone business. The G1 phone was announced earlier in the year and is built on the Android platform, an open source code base that seeks to challenge the way phones are done in the age of the iPhone.

T-Mobile is the carrier of choice for G1 users. It is available in the United States and will be available on October 30 in the UK with the same carrier.

Fortunately there hasn’t been a consumer obsession with the first generation Google product yet, as there is already a security flaw that could allow malicious keystroke logging software to be installed on the device. What do you expect from a company who is perpetually in beta?

My point is this: Google is a great company that produces highly innovative products that always run a chance of revolutionizing the landscape. But, they are subject to the “Don’t buy Generation 1″ rule. Consumers and media need to be careful not to simply give the Big G a pass because they are the Big G. Approach every product with skepticism looking to falsify their claims. If they pass the test, then use the product. Google, Apple, Microsoft, or any other company with any other product out there. It takes time for a product to fully gain trust, and in the meantime, you don’t really want to have security or stability problems.

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g is the new i

If you’ve been a long time reader of Technosailor, you might recall when I wrote about how i is the new e. Things change quickly in our industry and while the points made might be valid still, quickly we are finding that g is the new i.

It seems there’s a lot of buzz over g products. gmail. gTalk. gPhone. (!!)

Of course, particularly astute readers know that the gPhone is simply vaporware – but it’s fun to speculate about what might be!

Google’s got this karma going on that is false, yet the perception is very real. They have come out in the last two weeks with a slew of announcements about openly standardized stuff, and a lot of people seem to eb buying the big G. First there was Open Social – an “open platform” for creating apps among social networks.

Wow, cool. Google’s doing something open and cool – how very different of them. Hold that thought, we’ll get to it.

The second announcement pertained to Android, a mobile platform purchased by Google back in 2005, yet just coming to fruition in the Google suite (if only by announcement) last week. The theory is that phone manufacturers can create phones run on open source software running Google apps that would maintain portability of data among computers, phones, and any other point of service allowing access to the Google heaven.

So what’s this bad karma I am referring to. Well, it’s good karma. After all, karma is just a perception anyway. People sign on to the ways of Google – openness for all, defeating the evil Microsoft-Facebook alliance, and all will be good with the world. Hoorah for socialistic groupthink!

Open Social provides a way for a single massive regime (trading at $660/share as I write this) to control the way you and I operate on the internet. All roads lead to Google. Google controls the gateways. If all roads lead to Google and they control the gateways, it goes to reason that as the single largest source of revenue in the world, they are also looking to Adsensize social media (as if we don’t already willingly have enough already).

And if you don’t think that the Google Adsense bot isn’t also monitoring how you consume your internet, well then…. just go ahead and think I’m a conspiracy theorist! ;-)

Carrying on, if Google can also control the mobile platforms through (ahem, already freely available) google applications on phones (What? They’re FREE?!), then they can also control how information is sent and received and, yes, even consumed over the airwaves.

But it’s cool. Google has recieved amazing karma points in the social media community these last few weeks. It’s all about perception anyway, and they are percieved to be benevolent dictators. Quite a PR coup after the PR blowout.

That karma leads me to believe that g is the new i.

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