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Update: While the below entry will remain for archival purposes, HP has answered the call and the computer will be recieved on Friday – early enough for Thomas’ trip.
I’ve always recommended HP as a manufacturer of great laptops. They generally work well and are durable and compared with the competition, they have always been reliable computers that stand up against time. However, their customer service is abysmal and the story that has been related to me by Thomas confirms, and even enhances that statement.
Thomas is a business consumer. He works for a small organization, a non profit, and travels a fair bit. He has a lot of influence in his sphere and has been a long time consumer of laptop computers. He asked me a few years ago about recommendations for computers, and I turned him on to HP.
Recently, that laptop, had a freak accident and the power socket that is connected to the motherboard stopped receiving a charge to the battery. The only option without spending $500 for a motherboard repair was to purchase a new computer as the old one was out of warranty. On February 17th, Thomas ordered a new HP Pavilion dv2000t. (more…)