Technosailor.com

For all the fuss that has been made about Dell, Zappos, Comcast, JetBlue and a whole host of other big names utilizing Twitter and other forms of social media for their messaging and client support, there is one that stands out to me as the most impressive. I say this because of my own personal experience in the past few days. These encounters with my bank, First Mariner Bank, are fresh in my mind and, to me, demonstrate a truly productive means of “doing the job” with social media tools.

As an independent, self employed consultant, times can sometimes be tough. In fact, in many way, it’s a feast or famine game. You go through spells where clients don’t pay, they pay late, or you just can’t get the business going enough to generate the income needed to run the business, and sadly, sometimes to pay the bills. So bank runs are important. They are pivotal moments where you might go from pennies in the account to plenty of money to fill the reserves. Those bank runs are always personally fulfilling because it’s a statement that, hey, I don’t have to go find a “real” job now… I can continue to press forward pursuing the dreams I’ve tried to find on my own. That deposit of some check is a rewarding thing that, honestly, sometimes makes the difference between having the will to go on or just quitting outright.

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I’m genuinely outraged at this moment and there is no better way for a blogger to express his disdain than to blog his feelings. I’ve just spent almost two hours on the phone with DirecTV playing the hot potato game. Apparently, no one at this company feels the necessary ownership of their customers issues to [...]

So a big miscommunication happened today and when my wife returned an old Comcast modem to the Comcast center, they cancelled my internet access. I have a new modem. I’m returning a new one. Did I say cancel it? No.
So I call them back.
Wait on hold for 30 minutes.
Very nice tech helps me. HE has [...]