Even During a Recession, Small Businesses Still Should Consider Macbooks

I was talking to someone recently who just took a new job at a small web-company. She has been a Windows user all her life but she asked me what she should get in her new job. They were buying her a new computer.

Naturally, I suggested the new Macbook that Apple announced yesterday. The same thing occurred when my dad took a new job with a non-profit and considered getting a Mac, but it was nixed due to concerns over business application and utility.

To be clear, there is no better time to look at Apple laptops than now because the total cost of ownership is usually lower given that in most business environments, the selling point is Microsoft Office and Exchange/Active Directory integration.

Most purchasing managers will get caught in the trap of looking at the higher price tag for the hardware and assume that means that the TCO is higher as well. Let’s break it down though:

Dell Vostro 2510 Apple Macbook 2.0Ghz
Initial Pricepoint $899 $1299
CPU Equivalency Upgrade (2.0 Ghz) $75 $0
Office Software MS Office Pro 2007 – $320 iWork ’08 -$79
Extended Warranty ProSupport (3y) – $268 AppleCare (3y) – $249
PDF Creation Adobe Acrobat – $449 Built in Support – $0
Total Cost of Ownership $2011 $1627

Five Hundred Dollars in difference for the average small business. Not everyone needs Adobe Acrobat, but a lot do! Some companies are inclined to buy MS Office for Mac, but it sucks and iWork has almost universal compatibility. Mail.app has Exchange capability, or the Exchange server can turn on IMAP functionality to make mail clients other than Outlook work better across the board.

If IT purchasing managers take a step back and look at the reality of the purchasing, a hard look at Apple products is a strong move to tighten those belts.

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From Hell to Heaven?

Remember Dell Hell? Jeff Jarvis used the BuzzMachine to slam Dell for his horrific customer experience buying a laptop two years ago. This series of posts epitomized growing dissent against the company, and served as a channel to punish the Texas computer maker for bad products and customer service experiences.

A lot has changed since then:

DellHeader

The Dell community has become a strong one. The company has listened to us, and participated transparently, honestly and openly — going so far as to put one of its exploded laptops on its blog to admit, yes, there is a problem (caused by the battery manufacturer). They even let us tell them what to do on IdeaStorm.

The company has done a lot to turn its brand around. And it is working. Is Dell perfect? No. I think their social media pros Lionel and Richard would be the first ones to tell you that. But they are part of the conversation, and they are actively serving the community. We actually do have a direct and very open line to Dell.

The result? Much better relationships throughout the social media world. And the leading voice of computer manufacturers in social media environments. Goodwill is abound for Dell these days, and rare is the mention of Dell Hell. Some competitors are opening up and blogging.

The take away for us as individuals trying to maintain our brands is that by listening, changing and participating we can survive bad experiences out here in the social media world. But the key is to listen (are you reading this, Scoble?), let people comment and provide input, and then create products, posts etc. I think that’s really been they key to Dell’s brand turnaround success. Coke had a similar experience as it went from indigestion on Mentos (bad) to Virtual Thirst in Second Life (good).

Tomorrow , Jarvis is expected to report on Dell, and discuss the progress they’ve made. While no one knows what the report will say, it is conceivable that Dell has literally gone from Hell to Heaven. Regardless, they’ve provided a powerful example of listening and change.

Updated, 10/18 at 6:50 p.m.

The story broke, and Jarvis did indeed say that Dell has repaired its tarnished image. Read the BusinessWeek article on Dell learning to listen.

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