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17 October 2007 2 Comments

Controlling My Brand

Awhile ago, Chris Brogan wrote a list of 100 Blog Topics he would like to see. When I read those, I started drafts on three of the topics and determined that I would mull them over for awhile and when I felt like I had something worthwhile to say, I’d contribute my thoughts on those [...]

14 November 2006 87 Comments

Misadventures in Customer Service: DirecTV

I’m genuinely outraged at this moment and there is no better way for a blogger to express his disdain than to blog his feelings. I’ve just spent almost two hours on the phone with DirecTV playing the hot potato game. Apparently, no one at this company feels the necessary ownership of their customers issues to [...]