Facebook Business & Marketing Solutions – Kent Schoen, Facebook

9:53 AM – This is going to be an interesting session considering my “history of hate” with Facebook Beacon, etc. Who knows? Maybe Beacon won’t even be mentioned. We’ll see.

The description of the session is as follows:

This session will present an overview of Facebook advertising and marketing solutions, including the Facebook Social Ads system and the Facebook application platform.

Uh huh. Watch it live as I live blog this session beginning around 10:30 AM Eastern time using CoveritLive.

A Manifesto for Mobile and Location Based Social Networks

Mobile is hot. Untethering from computers is the next generation of the web and I’ve said it for awhile.

FindWhere CEO Jaap Groot and my friend and DoC co-host Geoff Livingston have co-authored a white paper (they call it a manifesto) for mobile and location-based social networks outlining eight requirements for a successful mobile endeavor.

The true local, mobile and social breakthrough requires a completely converged product that will be so intuitive and robust that community members won’t have to wrestle with such a service. Instead, it will be so easy and fun, online community members will clamor to be a part of the craze. They will actively engage, and voluntarily spread the word about their experiences, in hopes that their friends will join them online. The winning service will be so compelling that it will be viral.

They go on to describe the eight factors:

  1. Provide a base offering free of charge. Today’s social network user does not tolerate paid-for services.
  2. Work on a wide selection of phones.
  3. Offer an intelligent, simple user interface for accessing information.
  4. Use GPS rather than force users to manually enter their location every time.
  5. Integrate intelligently into existing social networks rather than further inundate people with a new one.
  6. Allow users to share and use their location data in as many ways as possible.
  7. Enable individuals to set various levels of privacy control for personal security.
  8. Monetize in an intelligent, non-intrusive way

Some of these factors are implemented better than others and some are not technically possible with the mobile client and telcos the way they exist now. Things need to change within the four walls of the carriers.

Twitter Brightkite Facebook Mobile
Free Yes Yes Yes
Phone Support Yes Partial Some
Mobile/iPhone Interface Partial Yes Partial
GPS Compatible* No No No
Existing SocNet Integration Partial Yes No
Location Data easy for Users to Use Yes No Yes No
Privacy/Security Controls Yes Yes Yes
Low Impact Monetization No No Yes
*GPS is carrier-sketchy. Verizon Wireless, for instance, disables in phones

As with all white papers, it is a call to action. A spotlight on gaps in the industry. One day, all of these items will be inherent in the social offerings but it could take 5-10 years to see that occur.

I Told You So: Blockbuster Sued over Facebook Beacon

In December, I wrote a post stating that Companies using Facebook Beacon as a marketing tool would get sued and demonstrated the privacy policies in effect at a number of the Beacon partners. One of those is Blockbuster, which as noted in the December post, was so over the top with it’s privacy policy. It’s, in fact, criminal, in my opinion.

Techcrunch is now reporting that Blockbuster is in fact being sued by a Texas woman who under the premise of a 1988 federal law called the Video Privacy Protection Act (18 USC § 2710) which was enacted after Supreme Court nominee Robert Bork was b0rked when video rental history was released during his confirmation hearing. The law prevents video rental companies from disclosing personally identifiable data regarding a member and his/her rental history.

Sidenote: Can someone do a LEXIS/NEXIS search for me and find out if this law has ever been upheld by the SCOTUS?

This is pretty important. Admittedly, I have not done any significant research into how Beacon works with partners since late last year, but at the time, the data was shared by identifiable email addresses. How else do you associate a users partner activity with a Facebook account?

This flew in the face of their privacy policy which stated:

Blockbuster will not provide User or Member e-mail addresses to business partners, unless the User or Member has provided express permission to Blockbuster.

Regardless of whether a Facebook user has opted in or out of Beacon advertising within Facebook, express opt-in is required on the Blockbuster side. And at the time, and pertinent to this lawsuit, even with consent it is criminal for video rental companies to share this kind of data, per 18 USC § 2710.

Stick around Technosailor for more of what you need to know. ;-)

Update: Online Media Daily writes, “But the Beacon platform still allegedly transmits information about people’s activity from Blockbuster to Facebook, unless they have checked a box telling Blockbuster to never send such information.” Enough said.