Dude, Shut Your Effing Social Media Mouth.

Honey Badger

Honey Badger don't care! (Photo used under Creative Commons. Taken by Bruce McAdam)

It’s been awhile since I ranted. Like really ranted. I’m about to change that.

<rant>

It’s no secret that social media marketing has turned largely douchey. Self-important blowhards show up at SXSW, Blog World Expo and many other industry events every year with the sole purpose of being socialites and schmoozing with their peers and getting into the hottest parties. I’ve done it. We’ve all done it.

But there’s no authenticity in any of it. We call those self-labelled social media gurus as social media douchebags for a reason. It’s because no one (with rare exception) is actually doing real marketing. They are doing friend-mongering. If they can get their clients Facebook likes and Twitter followers then they are being successful. But largely, all they are doing is going to their network of peers who are doing the same goddamn thing and getting them to “Like” their clients Facebook page.

How is this genuine? How is this legitimate? Do I really like Ford because Scott Monty is the head of social media for Ford? Well, I might… and I do like Scott… and I haven’t actually interacted with Scott in a long time so this actually has nothing to do with him.

I added someone who I met in a non-professional setting in Chicago last week to Facebook. I joked with her that it’s surprising we weren’t already friends because we had 41 friends in common.

Why is social media all about clustering together? By all means, we see mutual respect among journalists, but I bet Paul Krugman isn’t tweeting Thomas Friedman asking for a retweet simply to get exposure to his economic op-eds. He doesn’t have to. His work speaks for itself and amplifies itself.

If we dig deep on the social media marketing industry, the discovery under the surface is mind-numbing. I’m about to blow your mind. Social Media people have no clout (or Klout, if you want to play on that metaphor). If they did, their work would self-amplify. They wouldn’t need to look like industry hookers trying to make money with the only assets available to them. They would just… be. And they would be successful. And they wouldn’t have to prove to their clients that they can get the job done. They wouldn’t need to add milestones like “Acquire 1000 Likes on the company Facebook page” or “Build up to 5000 followers on Twitter using mutual retweet tactics” to proposals. Their reputation would precede them. They wouldn’t need to write a book to falsely inflate their value. They would have reputation.

Take Dean McBeth, who I also met last week. Dean works for a small boutique agency in New York. I had never heard of Dean personally, but then he informed me that his claim to fame was architecting the now-legendary Old Spice ads. Ok, your reputation precedes you, then, Dean. Thanks for not asking me to let my network of people know to Like your agency on Facebook.

Look, I understand that there are people like Dean doing great work. For every Dean, however, there are 5 people doing shitty work, relying way to heavily on nerd cred and too little on reputation and results.

People earn their reputations through hard work, perseverence, and time. Yes, that involves networking and schmoozing. But there is no credibility lent to your client by getting a bunch of your friends to “do you a solid” and help you get your work done. If you need 1000 Likes on Facebook, don’t ask me to help unless it’s something that I genuinely like. I’m not going to follow you because you follow me on Twitter. I don’t care about your client… you do. Do good work and let it self-amplify. Otherwise it’s all smoke and mirrors.

</rant>

Update: If you still feel like you need to get a handjob, here’s a list of Social Media conferences where you can meet people, follow them on Twitter for the purpose of using your network for the benefit of your client later down the road.

Will the Real Tech Community Please Stand Up

Our world today is diluted. The lines have blurred. Everyone has bought into this concept of community – that everyone has something for everyone and we’re one big happy family. Specifically, the concept of the “technology community” which is a term that has come to mean anyone who has a blog, uses social media or Twitter and engages online in some way or another.

Though this has been a trend that is akin to the frog happily boiling in an ever increasing pot of hot water, the reality struck me today as I saw this Wall Street Journal article about how Facebook and Zappos approach hiring. Facebook, of course, is the social networking platform that has become the largest social network on the planet and Zappos, the sexy company that was just acquired by Amazon and has made its name, not on selling shoes – its core business – but in its company culture and parties.

In the WSJ article, the writer begins with the statement, “For fast-growing technology start-ups, there are many approaches to employee hiring and retention.”

While Zappos is a great company, and their acquisition by Amazon (which is a technology company) certainly places them in the ranks of great Internet success stories, they are a glorified shoe store, using eCommerce, web marketing and buzz to execute on their core business. They are not a technology company.

This is not a pissing match over labels. If calling a company a technology company when they are not was harmless, I wouldn’t care. The reality is that it is a harmful trend that is hurting the real tech community. This is not about Zappos. This is about the hundreds of people who hang out on the social networks, using the technologies built by real technology companies and technologists, and who call themselves technologists because they use the tools.

Photo by rutty on Flickr

These are the people who go for job interviews that they are not qualified for hanging their hats on social media experience.

Being in social media does not make you part of the technology community.

The real technology community is made up of developers, I.T. architects, and even highly trained engineers with C.S. degrees. For the record, I have neither a C.S. degree or any degree at all. However, I have been slinging code for 10 years now and it continues to be my primary business, despite public speaking, book writing and social media engagements. I am a technologist. A marketer or a salesperson may be highly trained marketers or sales people, but they are not technologists in most cases.

Here are some thoughts. These are common. I’m not simply being a little over the top.

  • The most you know about memory leaks is when Firefox crashes. Do you know why? Can you debug it? Do you understand the concept of a memory leak and why it happens?
  • You don’t know how or why an API is important. If you have to ask what an API is, you’re not a technologist. You don’t have to know how to use it, but know what it is. If you don’t know why an API might be important, you’re also not a technologist.
  • Your evaluation of a good website is based on the UI and layout. Great design is important and great designers are hard to find. That doesn’t make them technologists. Though there are some who straddle both worlds extremely well. A website is not just a website because of the appearance. It’s about how data is used. Remember this video?

  • It doesn’t matter if a site is built in a compiled language (Compiled PHP, .NET, etc) or not. Yes it does. Why?
  • Your approach to business does not include principles of Object Orientation as understood by developers. OOP is huge with developers. Ask any Java, Ruby or Python developer. Can you apply these principles to business too? They do apply…
  • The most exposure you’ve had to XML is RSS. And at that, the most you’ve had is adding a feed to Google Reader.
  • Your idea of working for a web startup is as ‘community manager’. Yeah, there are some great community managers. They are people people, not technology people. Additionally, community managers are meant to be liaisons between users and developers. Stop calling yourself a tech person if you’re a glorified PR person.

Again, if this was simply a matter of labels, it would be no big deal. Social media expert? Go for it… Everyone is a social media expert. Entrepreneur? Unless you’re building the product yourself, you’re probably not a technologist. Businessperson? Sure. CEO material? Quite possibly. Don’t call yourself a technologist.

You’re HURTING us. This market is filled with people looking for work right now. And recruiters are out in force looking for the one person who can fill the role of two people and save their client money. So by you walking in the door and taking jobs you’re not qualified for simply because you can do some marketing, strategy and you know how to hack on a website, you’re hurting this industry of highly qualified, professional people.

Stop carpet-bagging on our industry and call yourself what you are. You are highly qualified marketers. You are highly qualified journalists. You are highly qualified business development people. You are not technologists.

Welcome to a Top 100 Marketing Blog Which is Not a Marketing Blog

Welcome to the many marketing and communications professionals who are visiting this site today. I was pleasantly surprised to find out that Invesp.com listed me as the #40 most influential marketing blogger of 2008.

To be clear, while I appreciate the designation, this blog is not about marketing. That said, the internet is a space where communications are changing radically. Folks like me are at the forefront of the digital revolution, and so what we do is in many ways the marketing of tomorrow (and in some cases, the marketing of today).

If the point of marketing is to disseminate a message, it is arguable that I am in fact a marketing blogger. However, I would take it a step farther to redefine marketing as the effective, and increasingly online mode of connecting people with people, businesses with businesses and people with businesses. It is less marketing and more community. It is less message, and more trust. It is less organizational, and more grassroots.

Welcome to Technosailor.com. I hope you’ll stick around and learn. Hopefully I will learn from you as well, so feel free to comment and contribute. If I can make you think and you can make me think, then our jobs are done. And of course, I am willing to bring consulting power to your online communications as well. Drop me a note.

5 Things I Learned from Nuclear Winter

Nuclear Winter. It’s the time period after a holocaust that can last for hundreds of years, making the surrounding landscape around ground zero uninhabitable due to radiation.

It is the death of life and the birth of a new holocaustic life. We’ve never actually had an actual nuclear winter on a global scale, though the threat is there as more and more nuclear weapons proliferate the globe. Many science fiction stories have been built around the concept of a nuclear holocaust and life after.

Although it’s a dark time, sometimes proverbial nuclear winters are necessary. They are the times when you throw away everything you know and begin from scratch. A chance at a new life. A rebirth. It’s a time to correct all that is wrong and hopefully get on the right path over the long haul. Economists call it “corrections”. Historians call it the “end of an era” or the “decline of an Empire” – depending on the context.

As someone who is not experienced in an actual nuclear winter, let me describe a few things that I’ve learned from proverbial “nuclear winter”

42497244_77eee59002.jpg
Photo by nogoodreason

1. All Assumptions are False

In a nuclear winter, life is not as you expect. Landmarks are gone. People you know are no longer in your world. You can no longer go to the grocery store and instead have to live off the land.

If you’re in a business that is facing massive layoffs, you cannot assume that the way things always have been will still exist in the world post-layoffs. You cannot assume that, even if you retain your job, your “new” job will remain as it was. You will likely end up giving up responsibilities due to business strategy objective shifts and maybe doing some new work due to the need to backfill for laid off colleagues.

You cannot assume that, because we’ve lived in a world of thriving internet startups, that you the lay of that land will remain the same in an economic holocaust. You can’t. It’s just not a safe assumption. Ask Seesmic.

2. Live Off the Land

In a nuclear winter, as described earlier, you simply can’t go to your Whole Foods and buy your hipster organic food. The reality is is that even if you could go buy organic food, it’s likely tainted from the fallout in the water, ground and air. No, you live off the land. You find the bugs and plants that carry an innate immunity to radioactivity or that have evolved enough to live and thrive in a nuclear landscape. Because you have to survive, and that’s more important than getting your Venti Soy Chai at Starbucks (that don’t exist).

More and more companies that continue to emerge these days are bootstrapping. Companies like AwayFind, who launched the other day, are bootstrapping and not taking angel investing or venture capital to stay alive. They are not taking a devaluation just for the infusion of cash. They are succeeding the old-fashioned way – a method that might take a lot more runway, but that ensures that 100% of the value of the company is retained by the principals. If you can live off the land, do it. It might be awhile before you find yourself a Starbucks in the nuclear wasteland.

3. There is Always a Remnant

During any nuclear winter in any story, you’ll always find a remnant. It might just be a small village of survivors that are doing their best to build a community and survive. They may have built a wall of scrap metal around their community to keep raiders away, but they are surviving.

At critical times where the status quo is challenged, the companies that are the hardiest and most cost-efficient are the ones that survive. While companies like AIG require an infusion of cash (or, as I call it, a crutch) to stay afloat they continue to splurge on non-necessities. Companies like this are doomed to failure.

While the auto-industry, built around an inefficient union mentality that, at one end, limits innovation because it de-incentivizes that innovation, and at the other hand overpays under-qualified individuals to do jobs that are worth half of their paychecks, struggles to figure themselves out, they will eventually have to declare bankruptcy. During that bankruptcy, they will be forced to cut, by some estimates, 50% of their workforce while updating their approach to union labor to ensure survival. There will be a remnant, and that remnant will figure out what needs to happen to survive the wasteland.

4. That Bridge Used to be the 14th Street Bridge

Picture 11.png
I’ve been playing Fallout 3 recently, which is set 200 years after a nuclear war between the United States and China. The setting is a region called “The Capital Wasteland” and is, in essence, the Washington, D.C. metropolitan region.

Throughout the game, you can find indications of what used to be. I recognized, in my wandering around the Capital Wasteland, a landmark that could only be the 14th Street Bridge. I would not have recognized it from anything other than geographical position. There were no distinguishing features and it was largely destroyed and falling into the isotope-filled Potomac River, but I knew it was the bridge.

Practices will change throughout life, but principles and patterns remain the same. It is the essence of the Chaos Theory which states that though the universe appears to be full of chaos and disorganization, it is entirely made up of fractals and patterns at an atomic and sub-atomic level. More simply, there are patterns and principles that remain true, though practice, execution and manifestation of those principles change.

In the communications, newspaper, and television industries, as well as many large businesses, people are wrestling with how to do business in a world that is dominated by the internet and then, only recently. They see chaos, where they should see patterns. The principles of public relations is to communicate effectively with the public. The practices of public relations, however, are shifting and the ones that adjust are the ones that will survive that nuclear winter.

5. Know Your Immune System

In a nuclear winter, there’s no one looking out for survivors except the survivors themselves. If there are doctors, they are few and far between. If there is a support community, you have to look hard and not trust anyone. It’s the nature of the new dog eat dog world that such a holocaust causes.

Companies right now are scrambling to figure out “what’s up”. They are looking at their profit margins, cash in hand and extending their runways as far as they can extend them. Investors are reassuring their portfolio companies that there should be a way to survive if they are smart and proactive, but the reality is that in a nuclear winter, no one really knows.

Even if a portfolio company manages to get that C-round and the $15M investment they need, it will be on a down valuation. In layman speak, that means it becomes, in essence, a high-interest loan where the company gets the cash they need but give up a larger stake in the company to make it happen.

The big banks are getting bailout money, but giving up controlling stakes in their companies in some cases. Rollups are likely with smaller companies needing an infusion of cash. People are being reassured that they will retain their jobs, and being laid off the week after. You can trust no one in a winter except yourself. I reiterate my recommendation from a few weeks ago, though. If you have a stable job, stay in it. If you are an entrepreneur, don’t seek shelter in a stable job. Survive, survive, survive…. then rebuild.

Gary Vaynerchuck Challenges the Current Marketing Mindset in a Down Economy

Tremendous insight from Gary Vaynerchuk of WineLibrary.TV. This man may be the most brilliant marketing mind of our time. I’m pleased to call him a friend.

Early apologies for some of Gary’s language as he is obviously passionate and fired up. Don’t let the language scare you away His message is very important.

Thanks also to Allen Stern for the video:

How Much Are People Talking About You? Part Deux

Last year I wrote a post titled, “How Much do People Talk About You?“. I could very well simply republish that post and be done with it, but I wanted to come back to the topic a year later and discuss it more because it’s important.

It’s important from a marketing perspective, and of course it’s important from a branding perspective. More importantly, though, it’s important because the answer to the question will either make or break you in a down economy.

If people know who you are, and you have a good reputation as a subject matter expert, as a brand leader or otherwise, you will never lack for work!

This is not a money grab. This is not a formula. You can’t simply do x, y and z and be talked about in closed circles. It takes time, perseverance and consistency. It takes presence marketing.

At two separate conferences, recently, my name was dropped by a panel member for different reasons. Twice, in fact, at Blog World Expo – and I was not even there to hear it happen! I heard from someone else.

The key here is that the consistent message I have put forward here has infiltrated the minds of other influencers. Without me writing yet another post, or speaking on yet another panel or directly influencing anyone face to face, my message reached to whole new audiences.

How much are people talking about you?

When you are cited, quoted or your name is passed to someone as a referral, you will never lack for work. People will come knocking on your door looking for your help and expertise.

If you don’t make a difference, however, you’re expendable. When management looks at the roster, your name will likely be checked off as someone who is eligible for a pink slip.

By being a known and significant entity in your organization or sphere of influence, and letting other people market you, you will never lack for work.